Clients Testimonial List:
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Holiday Inn Presidential -
Hotel Internet Services is by far the best internet service company that I have had the pleasure of working with in my 20 years of hospitality work. I had been researching different companies for my hotel’s upgrade when I first came across Hotel Internet Services. The sales team was very professional and accommodated my every request. It took some time before we signed with them as we did our due diligent research into the correct product and company for our building. The sales team worked with me 100% and never pressured me into a sale. Thinking that we might have budget concerns, they even offered a quote on a medium priced Wireless Access Point that they felt would still work well in our building. We pleasantly surprised them with our order of the best WAP in the market for our size property, the Ruckus r700 featuring dual band 3x3:3 802.11ac technology.
The installation team was on property within 2 weeks of signing the contract and did an incredible job, explaining everything along the way. The network’s reliability is such a relief and the customer service line for guests is also fantastic as it takes pressure off the front desk and puts the guest in the hands of a professional IT agent! I also get daily reports from the Customer Service department detailing which guests they have helped. Over the last two months, only a handful of calls have had to go to the Customer Service department, of which they have helped everyone!
We have been very happy with the equipment purchased, installation, reliability of the network, customer service on both guest and administrative sides, and the winning personalities of everyone at Hotel Internet Services. One of our long time clients that generally use a large amount of bandwidth during their monthly meetings just recently sent us a congratulatory email on our internet upgrade in regards to the ease of accessing the network, the speed at which they could work, and its reliability (did not drop signal to a single one of them). I would highly recommend Hotel Internet Services to anyone that wants to take the guess work and frustration out of providing reliable internet to their guests!
Revenue Manager - Holiday Inn Presidential
Larkspur Landing Folsom -
As far as our team and guests are concerned, the upgrade was a complete success! The two gentlemen that were tasked with the upgrade were great. They kept us informed every step of the way. The transition was easy and all of our guests were able to continue internet usage even throughout the upgrade. It was a very smooth process as a whole. We've received nothing but positive feedback from our guests. I've had no complaints since the upgrade and our guest satisfaction surveys have shown a big improvement in internet expectations. I could not be happier with this upgrade; makes my job so much easier!
The amount of care and consideration your entire team has put into this endeavor is wonderful. With the internet that can be a real challenge, but HIS knew exactly what equipment was needed and how best to install it. The gentlemen who came to do the work were true professionals. They were quick and efficient and the impact to our guests was minimal.
We have had many long term guests stay with us and fortunately some of them were here before the upgrade and after the upgrade. They were able to give firsthand experience to just how much of an improvement this was. Our survey scores have been up and no one has said anything about the internet going down. It's truly a big deal to us and our guests.
Assistant General Manager - Larkspur Landing Folsom
Tel: Sales: 855-999-8110 Corporate & Support: 866-265-7575
Hotel Internet Services, Inc. – Mexico
Address: Ibsen #15, Despacho 701
Colonia Polanco, CP 11560 México, DF
Hotel Internet Services, Inc. – West Coast
4590 Ish Drive Suite 120
Simi Valley, CA 93063
Hotel Internet Services, Inc. – East Coast
600 Cleveland Street Suite 830
Clearwater, Florida 33755